Return Policy

All Sales are Final.  In the event there is a technical issue with one of the products you have received, we will look at it, and at our discretion make it right.  You may need to return the item in the original packing materials to our office for us to look at it.

Refund Policy for Portrait Shoots (30min & 60min appointments)

In all circumstances, any amount you paid before a scheduled event is non-refundable.  We reserve that time for you, and regardless of whether you show up or not, we can not resell it.  If you call us a week in advance, we may be willing to work with you to reschedule if an emergency has occurred, but it is totally at our discretion. If you are using a Groupon, the Groupon is completely redeemed when you make your appointment.

Appointments

Appointments start on time, regardless of whether you are there or ready.  By making an appointment we reserve the use of a studio and a photographer for those specific times for you.  If you are 15 minutes late, then your shoot is 15 minutes shorter.  This is so we don't have to make others wait who may be booked after you.  Plan to arrive 15 minutes early.  Be aware of weather, traffic & parking.  Arriving on time, ready for the shoot is your exclusive responsibility.

No Childcare Provided

We do not provide childcare, and many of the items in our studio are very expensive.  If you have little ones (who are not part of the shoot) who tend to wander, leave them at home.  If you bring them, you are responsible for them 100% of the time, and if they break anything(s), you agree to timely reimburse Lavallee Photo its costs to replace item(s).

Cancellation Policy for Weddings

Canceling a previously scheduled Wedding will result in forfeiture of the retainer you have previously paid. At your option, as the service agreement says “The Client has the option of rescheduling its session to occur within thirty (30) calendar days with the original deposit being applied forthwith."  Please give us as much advance notice as possible.  This is highly dependent on our schedule, and the more notice, the greater the chance we can do your new date.

Delivery / Shipping Policy

All items will either be hand delivered to you, or shipped Priority Mail. Any shipping fees are your responsibility and will be invoiced separately. All Prices do not include 6.25% Massachusetts Sales Tax. It will be added. PhotoBooks will be laid out by our staff after discussion with the client regarding layout design. Staff has final say in production of the book. If additional edits are requested, then the client will be charged for the additional time. Each book has 1 hour of time built into its price, and most photo books fall into this timeframe.

Minimums

The minimum for a Wedding is $999.99. This is also the price of our base wedding package.

Payments

For 30 minute & 60 minute shoots, we only accept payment via Credit Card, at the time the event is booked.  For Weddings, if the event is over 60 days out, we accept either Credit Card or Check.  If the wedding is within 2 weeks we only accept Credit Card or Cash for the balance due.

Sole Photographer During Session

During your photography session , the Photographer (Lavallee Photography) will be the ONLY person permitted to take photos. Parents, friends, family, and anyone else attending the session is NOT permitted to take any photo with cameras, camera phones, tablets, etc. Doing so will result in end of session.

Copyright and Reproductions

Lavallee Photography (The Photographer) shall own the copyright on all images created and shall have the exclusive right to make reproductions and edits of any kind. The Photographer shall only make reproductions for the Client or for the Photographer’s portfolio, samples, self-promotions, entry in photographic contests or art exhibitions, editorial use, website, or for display within or on the outside of the Photographer’s studio.

Failure to Perform

If the Photographer cannot perform this Agreement due to a fire or other casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographer’s illness, then the Photographer shall return the deposit to the Client but shall have no further liability with respect to the Agreement. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event the Photographer fails to perform for any other reason, the Photographer shall not be liable for any amount in excess of the retail value of the Client’s order.

Safety

Lavallee Photography reserves to right to terminate coverage and this contract, and leave the location of the event(s) if the photographer representing Lavallee Photography experiences inappropriate, threatening, hostile or offensive behavior from person(s) at the event(s). In such circumstances, the retainer fee and any deposits paid will be non-refundable.

Severability

If any provision of this agreement is held to be invalid or unenforceable under the law, the validity of this agreement as a whole shall not be affected, and the other provisions of the agreement shall remain in full force and effect.

Miscellaneous

This Agreement incorporates the entire understanding of the parties. Any modifications of this Agreement must be in writing and signed. Any waiver of a breach or default hereunder shall not be deemed a waiver of a subsequent breach or default of either the same provision or any other provision of this Agreement. This Agreement shall be governed by the laws of the State of Massachusetts.